CharityConnect Privacy and Cookie Policy

Last updated: November 2019

Please note, that all content posted on CharityConnect is published publicly, and may be indexed by Google. For this reason, we advise that you never share personal information such as your email address, your phone number or address. For more details, please read the following policy.

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PRIVACY STATEMENT

This policy (together with our Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. "Personal Data" is information that might help identify you as an individual, such as your name, contact details or IP address.

As we undertake a wide range of activities, we've divided this privacy information into a number of different sections, reflecting the different ways you might interact with us, in order to help you get to the information you want quickly.

The data controller of your information is Jobladder Limited (company number 04672430) of Milton House, 33a Milton Road, Hampton, Middlesex, TW12 2LL. CharityConnect is a trading name of JobLadder Limited and is committed to protecting and respecting your privacy.

If you have any questions or concerns about the information on this page, or about what we do with personal data, you should email us at [email protected], or to write to us at the above address, for the attention of The CharityConnect Team.

How do we you use your personal information?

In summary, we use personal information to:

• Allow you to use our website;
• Match you to forums or other users which we think might be of interest;
• Display the information, posts and comments that you share on our website;
• Allow you to directly message the team, and other users
• Market our services;
• Improve our website; and
• To show you job opportunities that match your experience from our sister-site, CharityJob, also part of JobLadder Ltd.

You can find out more about each of these activities below.

Registering an account and using our website

If you register to use our website at www.charityconnect.co.uk, we will collect and hold information about you related to our management and administration of our contract with you for the provision of services.

1. The information we collect about you and why

   In order for you to register an account with us, we will collect and process your name, email address, details of the organisation you work for, and to the extent that you complete the optional fields of your account, we will also collect information which you submit to create a short biography about yourself, including your image and details of your interests.

   We will also automatically collect the following pieces of data:

   1. Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, and operating system and platform; and
   2. Information about your visit, including the full Uniform Resource Locators (URL), download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
   3. Cookies (see the section about cookies further down)

   We will use this information to manage and perform our contract with you for the provision of an online network of professionals who are able to post, comment and interact with other users. In particular we will use your information:

   1. to register and manage your account with us;
   2. to resolve any complaints you might have with us;
   3. to allow you to use our website, including to post articles, submit comments, interact with other users through our direct messaging service, join and participate in forums;
   4. to communicate with you regarding the services and administration of your account;
   5. to customise our communications with you and the profile of your account;
   6. for analytical purposes to assess the performance of our services and to review popular topics and articles; and
   7. to show you relevant job opportunities from our sister-site CharityJob. This may be removed at a later stage, or the method for displaying jobs may be changed; and
   8. to send you our newsletter unless you have opted out of receiving it.

2. Who we share it with

   We will provide your name and email address to Dotmailer, which is an email marketing service provider for the purposes of customising your account page on our website and any email communications you receive from us.

   If you have chosen to register your account using your LinkedIn account details, LinkedIn will already have a copy of your personal information.

3. Information other users have access to

   Other users will have access to your name, job title and the organisation you work for, as well as the content of your posts, the comments you submit and any direct messages sent to them.

   If you have included optional information on your profile, this will be available for users to view.

4. Publicly available information

   Your name, job title and organisation you work for will be publicly available when you interact with our website by submitting posts or comments and the content of these posts and comments will also be publicly available.

   If you have included optional information on your profile, this will be publicly available

5. How long we keep it for

   We will securely delete your personal information after you have requested to delete it via the Account Settings page.

   You can always remove the optional profile fields and your posts and comments by amending your profile settings on the Account Settings page.

6. Legal basis for processing it

   We process this information on the basis that it is necessary to perform our contract with you.

Matching you to groups, forums, job opportunities or other users which might be of interest

1. The information we collect about you and why

   During your use of our website, we automatically collect information about:

   1. the actions you take on our website, for example the content you have viewed, liked, commented on or shared; and
   2. your rough location (which we can determine from the location information provided by your device, where you have given our website permission to do so).

   We use this information and the information we collect when you register an account to suggest forums or other users which might be of interest to you and to assist other users with finding your profile. We will also use this information (in particular your IP address and job title) to display relevant opportunities privately to you. This may be removed at a later date, or the method we use may be altered. We will update this policy should any changes occur.

2. Who we share it with

   We will share your name and email address with our email marketing service provider (Dotmailer) to the extent it is necessary for them to perform their services to us.

3. The legal basis for sending these communications

   We do so on the basis of our legitimate interests:

   1. we have a legitimate interest in encouraging users to engage with other users and the forums on our website and to generally increase the level of activity on our website;
   2. you have a legitimate interest in receiving information about forums and content, including interesting job opportunities, relating to subject matters which are of interest to you;
   3. without notifying you, you may not be aware of these forums or content;
   4. we consider that the use of your information is proportionate because it is likely to be within your reasonable expectation, the processing is unlikely to cause any substantial impact on you and use of information in this way is commonplace. In addition, we offer you an opportunity to opt-in and/or opt-out from receiving communications from us at the time we collect your personal information and all of our communications include an ability for you to unsubscribe from receiving further communications.

   You may opt out of receiving this information at any time by updating your subscription centre settings, by unsubscribing using the link in our communications or by contacting us at [email protected].

4. How long we keep it for

   Where you opt-out of receiving communications about forums or content which might be of interest to you, we will retain your personal data to the extent necessary to continue performing our contract with you.

Displaying information, posts and comments that you share on our website and allowing you to connect with other users

1. The information we collect about you and why

   We collect information about you when you provide it, post it or upload it during your use of our website and services.

   Certain information which is included on your profile is visible when you submit posts and comments on our website, when you follow other registered users or when you allow other users to follow you:

   1. your name, job title and the organisation you work for will be available to registered users and publicly available to unregistered users;
   2. if you add optional information to your profile, for example your location, this will always be visible to registered users and will be publicly available.
   3. your posts and comments will be available to all registered users and will also be publicly available;
   4. if you send other users a direct message, the user you send your message to will see the content of your message;

   We receive all of this information directly from you and the use of this information allows you to benefit from our services, interact with other users, find opportunities and develop a professional network via our website.

2. Who we share it with

   We do not share this information with any other third party.

3. The legal basis for processing it

   We process this information on the basis that it is necessary to perform our contract with you

4. How long we keep it for

   If you tell us you want to close your account, we will securely delete your personal information.

   Otherwise, we will securely delete your personal information after 5 years of inactivity on your account. Inactivity means that you have not logged into your account, viewed any post or interacted with any users, or opened any email correspondence received from us.

   We will keep your posts and comments on the site, to ensure that other users' content and interactions with it remain in context. However, all your posts and comments will be anonymised and will not be attributable to your account. We will monitor these comments for any personal information to ensure that this is anonymised or deleted but if you have any particular concerns that there may be personal information in some of your posts and comments, please get in touch with us on [email protected].

Marketing

We collect and store information about you when you create an account with us.

1. What data we collect about you and why we collect it

   We collect and store your name and email address, job title and organisation name, and to the extent that you complete the optional fields of your account, we will also collect information about your location and interests.

   At the time of creating your account, we have tick boxes for you to confirm whether or not you are happy for:

   1. us to send you our newsletter; and
   2. us to send you correspondence relating to activity on your account, for example when someone requests to follow you.

   If you have said you are happy to receive one or more of these communications (or you have not opted-out or receiving one or more of these communications) we will use your personal information in order to send such correspondence to you.

2. Who we share it with

   We will share your name and email address with our email marketing service provider to the extent it is necessary for them to perform their services to us.

3. The legal basis for sending marketing

   We do so on the basis of our legitimate interests:

   1. we have a legitimate interest in promoting our services, your engagement with the services and to develop the network;
   2. you have a legitimate interest in receiving information about our services and to grow your professional network;
   3. we consider that the use of your information is proportionate and that it is likely to be within your reasonable expectation because:
   4. we have an existing relationship with you, in that you are an existing user or a previous user of our service;
   5. it is commonplace for individuals to receive marketing communications from an organisation they are receiving a service from;
   6. we offer you an opportunity to opt-in and/or opt-out from receiving communications from us at the time we collect your personal information; and
   7. and all of our communications include an ability for you to unsubscribe from receiving further marketing communications.

   As such, we do not believe that this processing unduly interferes with your interests, rights or freedoms.

   You may opt out of receiving marketing communications at any time by updating your subscription centre settings, by unsubscribing using the link in our marketing communications or by contacting us at [email protected].

Visiting our Website

If you visit our website then we will collect information from you by means of cookies.

1. What data we collect about you and why

   A cookie is a small file of letters and numbers that are stored by your browser or on the hard drive of your computer if you agree. When you access our site, your browser sends us the contents of that cookie file.

   We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve it. Depending on the purpose, we may use session cookies (which remain on your browser until you leave the site) and/ or persistent cookies (which remain on your device for a longer period of time).

   We use the following categories of cookies:

   1. Strictly necessary cookies. These cookies are required for the operation of our website. They include, for example, cookies that enable you to log into any secure areas of our website;
   2. Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily;
   3. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you; and
   4. Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make the service on it more relevant to your interests.

   Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

   You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

2. Who we share it with

   We use Google Analytics to help us to understand how people use our website. To view Google's privacy policy, please click here: http://www.google.com/policies/privacy/. Google Analytics sets its own cookies on our website in order to provide its service.

   We do not share the information we gather using cookies with anyone else.

   We may also share the information we collect with our suppliers to the extent it is necessary for them to perform their services to us. Most notably this will be with the providers of our website and our email marketing service provider.

3. How long we keep it for

   The cookies placed on our website do not have an expiry date and we will keep the information collected until you delete the cookies via your browser settings.

4. The legal basis for processing it

   We will only use analytics/performance cookies, functionality cookies and targeting cookies with your consent.

   Our legal basis for strictly necessary cookies is legitimate interests:

   1. we have a legitimate interest in providing a fully functional website;
   2. you have a legitimate interest in being able to use our websites and all features on our website, such as the ability to log into your account;
   3. without setting these cookies you would not be able to access certain features of our website; and
   4. we consider that the use of your personal information is proportionate because it is limited to the purpose of allowing you to access all areas of our website and it is likely to be within your reasonable expectation because use of cookies is commonplace and we notify you about our use of cookies on our website. Accordingly, it doesn't interfere with your interests, rights or freedoms.

General Approaches to Processing

Please note that we do not transfer any of your information to countries outside of the European Economic Area or make automated decisions using this information.

Your Rights

The law gives you certain rights in respect of the information that we hold about you. Below is a short overview of those rights.

• With some exceptions designed to protect the rights of others, you have the right to a copy of the personal data that we hold about you. We may make a reasonable charge for additional copies of that data beyond the first copy, based on our administrative costs. Where the data is data that you have given to us, you have the right to receive your copy of it in a common electronic format, and to provide copies of it to other people if you wish.
• You have the right to have the personal data we hold about you corrected if it is factually inaccurate.
• In some limited circumstances, you have the right to have personal data that we hold about you erased ("the right to be forgotten"). This right is not generally available where we still have a valid legal reason to keep the data (for example, for security reasons or because we are obliged to do so by law).
• You have the right to require us to stop using your personal data to send you marketing information.
• You also have the right in some circumstances to request that temporary restrictions are placed on how we process your personal data, For example if you contest its accuracy or where we are processing it on the basis of our legitimate interest and you contest our assessment that our interest overrides your rights.
• If we are processing your personal data on the basis of your consent, you have the right to withdraw that consent at any time, in which case we will stop that processing unless we have another legal basis on which to continue.

If you want us to stop sending you information, the quickest and most efficient way is to use the provided "unsubscribe" links in our communications (although you can contact us direct if you prefer). Otherwise, if you want to exercise your rights in respect of your personal data, the best way to do so is to contact us by email on [email protected] or to write to us at Hanover House, 76 Coombe Road, Kingston upon Thames, KT2 7AZ, for the attention of The CharityConnect Team. In order to protect your privacy, we may ask you to prove your identity before we take any steps in response to such a request.

You also have the right to lodge a complaint about our handling of your personal data with the Information Commissioner's Office. You can contact them on 0303 123 1113.