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We are beginning the discovery phase of creating a Case for Change for a new Volunteer Management Solution. With 1,400 amazing volunteers working remotely across the British Isles, we want to make su...
I took over as Operations Manager for a charity last November and need to have a better understanding of what the role of the Trustees actually is so that I know what I should be doing vs what I shou...
Hi, we're looking to find funding for a project, but have seen that some funders expect to part fund a project. How do other charities go about applying to multiple funders for one project? We only h...
Governance
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I would appreciate comments and thoughts, please. A charity I support has been discovered to have been operating for years with inquorate AGMs, by mistake and in good faith. This has created serious...
This question is from a member of our community that wishes to remain anonymous: Just wondering if anyone has used an external company to send out voting papers and count the votes? Any recommendati...
Hello everyone and happy new year 😊. I run a foodbank and I wanted to get a preloaded charity card so that my team could purchase top up stock when needed, freeing up my time, as I am the bankcard h...
I’d really appreciate some insights on this. I’ve spoken to a few small and mid-sized charities struggle to access occupational health support- mostly because of cost, minimum contracts, long waits,...
Hi all - as we work with potentially vulnerable women, our team has decided that absolutely everyone must have safeguarding training. Being a new charity we don't have a huge budget for this yet. Can...
Just looking at Local Giving again. It says that the average amount gained through the platform is £4000/yr. You pay £150 to join. What are people's experiences like? How much have you raised? Intere...
This question is from a member of our community that wishes to remain anonymous: We are currently undertaking a Target Operating Model for our large charity. As part of this we are looking to undert...
I'm a co-founder and director of a CIC which is looking to change legal structure to a SCIO (we're in Scotland). Myself and my co-founder are paid for some of the work we do for the organisation. I k...
Hello, we are a counselling charity. We provide therapy for whatever people say they can afford to pay. We send invoices out and the clients pay these (or not!) for their session. I have come acros...
Hi all, I'm looking to purchase 2 tap to donate machines for a large corporate partnership I'm running. We'd like to trial having one in a podium in the office lobby, and one we can take to smaller e...
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If you could design the ideal volunteer management system, what would it include? I’d love to know: Your top 5 essential features Some nice-to-have features What system or tools you use at the...
I'm involved in a not for profit local carnival (not a registered charity) and we use a text to donate platform - however, they have introduced an annual fee as well as the usual percentage per trans...
Hello all, I am the Ops Director for a small charity and have been asked to produce a fund raising strategy for 2026. I have never been involved in fundraising before so any pointers, dos and don’ts,...
Hello, I work for a small charity with a limited budget. We are currently using Mailchimp, but we are curious as to what alternatives there are as we are migrating to a new CRM this year (from Etapes...
Respected members of the group , I have a query regarding an issue which a charity is facing . The charity where I freelance with holds a domain name example (xx.org.uk) and a charity which gets £ 40...
Hi all - I work at a charity with an established Meta/Facebook/Instagram account, which was mysteriously registered as a business, rather than a charity (this pre-dated me!) We're trying to convert o...
Finance
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This question is from a member of our community that wishes to remain anonymous: Can a charity which has 3 trustees obtain a bank account while registering it as a private limited company at compani...
Hello, I’m about to become the first volunteer at a small community centre linked to local charities. At the moment, there are no existing volunteer policies or procedures, so my first task is to hel...
Hello. We are a board of three trustees, and we are in the happy position of having five people express an interest in joining our board of trustees. They would all appear to be excellent candidates...
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Hello, So I currently operate a CIC which operates supporting elderly in our community. I want to be able to support more people who can't afford the nice services. Offering free support / services....
Hi, Can anyone recommend a good system for recording annual leave and suchlike? As a manager, I find it hard to keep track of the teams' annual leave, flexi etc. They send me forms to approve their A...
Hi there, We are at a crossroads with a few staff leaving and we are looking at reshaping what we need in today's digital age. What system roles does a charity need to look after the existing and the...
Hi, wonder if anyone can help. Can I use images in a report that got from the internet, without having to get permission and pay copyright fees? We are a charity & it's a report about an issue that w...
Hi all, A small charity I volunteer with is looking for a low-cost (or free) CRM solution to help us manage relationships with the people we support, as well as track our interactions and support act...
Good afternoon all, hope you are doing well. I have a question - How to protect a charities name from others not using them? example same name in another country? Many thanks, Louis Maxwell
Dear All When completing an annual report, on the front page do I list our current charity office address and current names of trustees, or the address and names of trustees as were in place during t...
Which email marketing platforms are charities using?