A previous thread described people having problems with this platform and lack of support.

My issue was not being able to submit GiftAid claims.

This week I can see that the platform has recently been updated, with a new AI feature.
I tried submitting a new gift aid claim which failed, however this time it was a rejection by the HMRC gateway.

I reached out to the support email and I had a reply.  The platform is being supported again.

My issue this time with the gift aid claim was that the address information was missing for 2 regular donors.  I was able to update the donations and successfully re-submit the claim.   (I am now waiting for the next recurring payments to check if the addresses are now being completed ok).

I also went through the list of donors and deleted around 800 John Smiths!!