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Joanne Molloy's badges

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Hi, we're an animal rescue charity based and registered in the UK, rehoming dogs from Turkey. We had charity status on Facebook prior to them altering their rules on 1st Nov '23. Since then I've been trying to get it back. 
As far as I can see I have completed everything correctly but I'm having no joy from them. They simply won't respond to emails and messages. 
Has anyone had dealings with this? Any advice on how else to contact them other than their contact form is also appreciated. Thank you. 

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Philip Wilson's badges

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We're in a similar situation; for some reason their migration script couldn't find our charity on PayPal Giving Fund, even though we've been registered with them for many years. At this stage I'm expecting to have to reapply from scratch; Facebook's onboarding process may be relatively responsive.

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Joanne Molloy's badges

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Philip Wilson   I hope you get it sorted. It's ridiculous that such a huge tech company can't sort something so simple out. 

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Hirsch Sharma's badges

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HiJoanne
Sorry to hear about your problem Consider the following:
Unfortunately, Facebook doesn't offer direct phone or email support for regaining charity status. However, there are a couple of options you can explore:
  1. Review the application process: Double-check Facebook's guidelines for charities (https://www.facebook.com/help/1251484118194936) Ensure you've met all the requirements and provided the necessary documentation. Sometimes missing a small detail can cause delays.
  2. Re-submit the application: If you're confident everything is in order, try re-submitting your application. This can sometimes nudge your request through the queue for a fresh review.
  3. Report the issue: Facebook has a reporting system for encountering problems within their platform. You can access it through this link: https://www.facebook.com/help/165775630241697 In the report, explain your situation and how you've been trying to regain charity status despite meeting the criteria.
  4. While there's no guaranteed way to get a response from Facebook directly, these steps might help move your request forward. Here are some additional tips:
  5. Be clear and concise: When re-submitting your application or reporting the issue, clearly state your situation and the steps you've already taken.
  6. Provide evidence: Include any relevant documentation you have, like your UK charity registration proof, in case it wasn't attached previously.
  7. Hopefully, by following these suggestions, you'll be able to regain your charity status on Facebook and continue your valuable work rehoming dogs!
  8. Be persistent: Don't give up after one attempt. Re-submit the application or report the issue a few times if needed, but be sure to maintain a professional tone. 
  9. Warm regards

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Joanne Molloy's badges

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Hirsch Sharma   Thanks. That's great advice. I feel we are missing out on donations as it's so easy for people to just click and donate via Facebook as opposed to other methods that take them out of Facebook. The birthday facebook fundraiser is brilliant. I'll try that. Thanks again. 

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Jonathan Grosskopf's badges

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Surely it is the Charity Commission that gives you charity status and a charity number. Just change your facebook page yo include the registered charity number from the Charity Commission.
 

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Joanne Molloy's badges

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Jonathan Grosskopf Yes, but I mean for Facebook. We are already a registered charity with Charities Commission, but we need to have it registered and approved with Facebook for Facebook to allow us to collect donations on their platform. 

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Robert McKay's badges

Yes, we're the same. It can't find us on Paypal Giving Fund, even though we are registered there. I get the same or similar responses every time. I'm continuing to message...

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